Redesigning a sign-up flow
We asked people to create an account before they could see the product. Here is what we changed after watching them try it, and what we would test next.
UX Design
Stories, observations, and ideas on this topic.
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When the first prototype is a conversation
Before opening a design tool, I brought six paper sketches to a workshop. The questions people asked mattered more than the screens I had drawn.
Writing empty states that help people begin
An empty screen can explain the next useful step. Notes from rewriting the first moments of a new workspace.
Keeping a useful design decision log
A short record of the question, the evidence and the next check helped our team revisit choices without restarting every discussion.